SME LAUNCH JOINT VENTURE PRIVACY POLICY

Effective Date: [20 August 2024]

This Privacy Policy outlines how the Chartered Institute for Business Accountants (CIBA) –www.myciba.org , South African Chamber of Commerce and Industry (SACCI) –www.sacci.org.za , and Inhlanyelo Hub, a Subsidiary of UNISA - https://inhlanyelohub.com/en/ (collectively, "SME Launch", "we", "us", or "our"), collect, use, and share your personal data through your use of our website, smelaunch.co.za, including any data you may provide through the website when you register, subscribe, or engage with our services.

This Privacy Policy applies to your use of the SME Launch website and services. Since the joint venture is not a legal entity but a business initiative, each partner is responsible for its own services delivered. Please also review the Terms of Use and Privacy Policies of each partner as they may apply to your interactions with them.

1. Controller

Each partner in the SME Launch joint venture acts as a controller of your personal data for their respective services. Contact details for privacy matters specific to each partner can be found on their individual websites.

2. Personal Data We Collect

We may collect, use, store, and transfer various kinds of personal data about you which we have grouped as follows:

  • Identity Data: Includes your first name, last name, username or similar identifier, and title.

  • Contact Data: Includes your email address and telephone numbers.

  • Technical Data: Includes your IP address, browser type and version, and other technology on the devices you use to access our website.

  • Usage Data: Information about how you use our website, products, and services.

  • Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties.

3. How We Collect Your Personal Data

  • You directly provide most of the data we collect. We collect and process data when you:

  • Register online or place an order for any of our products or services. 2

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser’s cookies.

  • Attendance to events and responding to marketing campaigns and newsletters.

4. How We Use Your Personal Data

We use your personal data to manage your account, to provide and improve our services, and to email you with special offers on other products and services we think you might like. If you agree, SME Launch and our partner companies will contact you with details of other products and services.

5. Disclosure of Your Personal Data

Data collected on the SME Launch website is shared within the Joint Venture. Each partner may contact you independently to offer their services or provide information related to the joint venture. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Data Security and Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the data we collect online.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data, and (where the lawful ground of processing is consent) to withdraw consent.

8. Changes to Our Privacy Policy

We keep our privacy policy under regular review and place any updates on this web page. This privacy policy was last updated on [20 August 2024].

9. Complaints and Contact Information

If you have any concerns or complaints about how we handle your personal data, we encourage you to contact us at support@smelaunch.co.za. Our team is committed to addressing your concerns and resolving any issues related to the way your data is handled.3 If you are not satisfied with the resolution of your complaint, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. For general inquiries or further engagement with SME Launch, you can reach us at:

Email: support@smelaunch.co.za

Address: Building 5, UNISA Sunnyside Campus, Cnr. Justice Mahomed Street and Steve Biko Road, Muckleneuk, Pretoria 0002

Copyright © 2024 SME Launch (CIBA, SACCI, Inhlanyelo Hub)

We value your feedback and are here to ensure that your rights are respected and protected.

10. Use of Aggregated Data

At SME Launch, we collect, use, and share Aggregated Data for various purposes. Aggregated Data, such as statistical or demographic data, is derived from your personal data but does not reveal your identity either directly or indirectly. It is not considered personal data under the law. For instance, we may use aggregated information to calculate the percentage of users accessing a specific feature of our website.

However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we will treat the combined data as personal data, and it will be handled in accordance with this privacy policy.

Special Categories of Personal Data:

We do not collect any Special Categories of Personal Data about you. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, genetic, and biometric data.

Additionally, we do not collect any information about criminal convictions and offences.

11. Your Legal Rights

As a data subject, you have specific rights regarding the personal data we hold about you.

These rights include:

  • Right of Access: You can request a copy of the personal data we hold about you to verify the lawfulness of our processing.

  • Right to Correction: If you believe that any information we have on file is incorrect or incomplete, you may request us to correct or complete it. We may need to verify the accuracy of the new data you provide to us.4

  • Right to Erasure: You have the right to request that we delete your personal data under certain circumstances, such as when it is no longer necessary for us to retain it or if you withdraw consent when consent is the basis of processing.

  • Right to Object to Processing: You can object to the processing of your personal data when we are relying on a legitimate interest (or those of a third party) and there is something specific to your situation which makes you want to object. You also have the right to object to processing of your personal data for direct marketing purposes.

  • Right to Restrict Processing: You can request that we suspend the processing of your personal data in certain scenarios, such as while we verify the accuracy of your data or the reasons for processing it.

  • Right to Withdraw Consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. However, this will not affect any processing that has already taken place.

  • To exercise any of these rights, please contact us using the contact details provided in Section 9. We may need to request specific information from you to help us confirm your identity and ensure your right to access the personal data or to exercise any of your other rights.

12. Glossary

  • Legitimate Interest: Refers to the interest of our business in conducting and managing our operations to enable us to provide you with the best service and a secure experience. We balance any potential impact on you (both positive and negative) against our rights before we process your personal data for our legitimate interests.

  • Performance of Contract: Means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

  • Comply with a Legal Obligation: Means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.